FAQs

🎨 About ColorFig & Figments

What is a Figment?
A Figment is our name for a 3D-printed figurine kit. Each one arrives unpainted and ready to paint — straight from our printers to your hands.

Who are ColorFig kits for?
Everyone. Our Figments are made for all ages — from first-time young painters to adult hobbyists and collectors. Each product page lists its recommended age, and kits for the youngest makers use chunky, easy-to-follow paint zones.

Do I need special tools or skills?
Nope! Every kit is beginner-friendly and comes with what you need to start — just add imagination.

📦 What's in the Box

What comes in a kit?
Every kit includes an unpainted Figment, paint, brushes, and a palette. Two kits made for younger children include Crayola washable markers instead of acrylic paint. Each product page's "What's in the box" lists exactly what's included.

Will my kit come assembled?
Yes — every Figment arrives as one solid piece. No assembly, no glue.

Is the material safe for kids?
Yes. We print with PLA, a plant-based, non-toxic plastic that's safe to handle.

🖌 Painting & Creativity

Can I use my own paints?
Definitely. We include paint (or markers) to get you started, but many artists love adding their own palette.

What if I make a mistake?
No mistakes — only imagination! Acrylics can be painted over once dry, so experiment freely.

🚚 Ordering, Shipping & Returns

How long until my order ships?
Most orders ship the same business day when placed by 3pm CT — we keep our most popular Figments printed and ready to ship, and print the rest within hours. Large wholesale orders and custom Signature pieces may take a little longer.

What shipping options do you offer?
At checkout you can choose Figgy Speed (standard), Figgy Quick (faster), or Figgy Express (fastest). After your order ships, typical UPS transit times are: Figgy Speed 3–5 business days, Figgy Quick 1–3 business days, and Figgy Express next business day if your order ships by 3pm. These are UPS estimates, not guarantees.

How much is shipping? Do you offer free shipping?
Shipping is free on U.S. orders over $100. Below that, standard Figgy Speed starts at $5, with faster options at $10 (Figgy Quick) and $20 (Figgy Express).

Do you ship internationally?
Right now we ship within the U.S. only. International shipping is on our roadmap.

What's your return policy?
Unopened kits can be returned within 7 days of delivery for a full refund, or exchanged for another Figment within 30 days. Just email figgy@colorfig.com.

What if my Figment arrives damaged?
We'll make it right — send a photo within 7 days and we'll ship a replacement or issue a full refund, no questions asked.

🎁 Gifts & Bulk Orders

Can I give a Figment as a gift?
Absolutely — a painted Figment is a personal, handmade gift. Digital gift cards are available too: give the gift of creativity and let them choose their own Figment.

Do you offer bulk or party discounts?
Yes! Order 10 or more Figments — mix and match any models — and use code FIGGYJAM20 for 20% off. Perfect for birthdays, classrooms, and craft nights.

Do you make custom figurines?
Yes — our Signature service creates bespoke, one-of-a-kind pieces. Submit a request with reference images on our Signature page and we'll design and print it for you. Signature pieces are quoted individually.

🛠 Materials & Making

What are Figments printed with?
Eco-friendly PLA filament — durable, lightweight, and paint-ready.

Do you recycle materials?
Sustainability is part of our roadmap — we're piloting eco-packaging and exploring filament recycling.

🎨 Paint Safety

Are the paints safe for kids?
Yes. Most kits include Plaid Apple Barrel Matte Acrylic Craft Paint — water-based, non-toxic, and compliant with OSHA and CPSC safety standards, with no lead, mercury, or known carcinogens. Kits for younger children include Crayola washable markers, also non-toxic.

What if a child gets paint on skin or clothes?
It's washable with soap and water while wet. Dried paint usually comes out with gentle scrubbing or pre-treating with detergent.

Is it safe if accidentally ingested?
It's not meant to be eaten, but minor contact (a finger to the mouth) isn't expected to cause harm. For larger amounts, rinse the mouth and call Poison Control (U.S. 1-800-222-1222).

Any fumes or odors?
No — it's a low-odor, water-based formula. No special ventilation needed.